ANSWER When an update is scheduled by KES, the Kaseya Security service on the endpoint uses an API to initiate the AVG update and reports the status back to the server.
This error occurs if the update does not complete within the expected timeframe.
The best way to keep your computer protected while using the program is to set it to automatically update virus definitions.
That way you do not miss important protection upgrades.
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View Logs has the following error 15 minutes after the update was started: -Update Timeout Script succeeded but client never reported update success AVG user interface on the endpoint itself shows latest definitions installed.
Click the first Time box's up or down arrows in the "Run at a Specific Time Interval" section to select the time you want the update to run.
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With more than 10 years of experience as a network administrator, Gregory holds an Information Management certificate from the University of Maryland and is pursuing MCSE certification.
In some cases, the AVG update eventually completes but by this time KES has timed out and assumes failure.
This can be caused by severe performance problems on the endpoint machine, but in some cases it has been found to be due to a corrupt AVG installation.